Kredyt Bank renewed the certificate for Private Banking and Securities Account services in 2005.
Private Banking service was certified in 2002 and Securities Account in 2003.
Renewing certificates means that Kredyt Bank has used for four years Quality Management System in compliance with ISO 9001:2000 standard requirements. This fact was confirmed by external auditing firm TÜV Rheinland.
Kredyt Bank is continuously improving quality of services and products what is reflected in growth of customers? satisfaction ratio.
TÜV Rheinland carried out ISO audit and stated that quality of private banking and securities accounts fully meets European standard.
ISO certificate is the essential distinction granted to private banking and securities accounts on the market.
Permanent improvement of all processes covered by certification is enforced by using corrective and preventive actions, what results from better identification of customer expectations.
Possessing ISO certificate granted by TÜV Rheinland confirms the highest quality services provided by Kredyt Bank.
This certificate is valid up to 2008 and is binding in all European Union.
Within three years time supervising audits will be carried out by independent external auditor each year in order to prove, that already implemented Quality Management System fulfils ISO requirements.
ISO abbreviation derives from International Organization for Standardization which is a worldwide federation of national standard bodies (ISO members bodies).
ISO 9001:2000 is a standard describing requirements concerning Quality Management System (QMS). This International Standard promotes the adoption of process approach during the implementing, developing, and improving the effectiveness of a QMS.
